Will the color of the products yellow or fade?

No, Plastival's white PVC railing & fencing systems use specially treated resin (Tio2 = titanium dioxide) to ensure permanent color.

What product can I use to clean my railing/fence?

For regular cleaning, just use a little soap and water with a soft cloth.

What is the best method to use when installing a post wrap?

Start at one end and work your way to the other while lightly tapping with a rubber mallet to snap the pieces together.

Do you offer estimates, price quotes and installations?

We do not offer any of these services, but we can refer you to a contractor that works in your region.

Where can Plastival products be purchased?

Please refer to our "points of purchase" section of our website: www.plastival.com

Can parts be purchased separately?

Yes, please refer to our "replacement parts" section on our website: www.plastival.com

Can the products be painted?

The products can be painted with the special Krylon PVC spray paint, but the warranty will no longer be valid.

Can a fence section be installed on a deck?

This is not recommended because customization of parts as well as additional parts will be necessary.

How far apart should the posts be installed?

When measuring for post installation, the measurement given is from the center of one post to the center of the next, NOT the distance between the posts. Measure the exact length of the section before installing the posts.

What is ACQ lumber?

ACQ (Alkaline Copper Quaternary) lumber is pressure-treated, created to replace CCA lumber because it is the most cost-effective alternative.

What type of fasteners should be used with ACQ lumber?

The chemicals used in ACQ will corrode ordinary galvanized fasteners; therefore special consideration must be taken when working with ACQ lumber. Hot dipped or stainless steel fasteners MUST be used with ACQ lumber.

Should something be used between my ACQ treated deck and the post brackets?

Spacer materials or other physical barriers are recommended to prevent direct contact of ACQ pressure-treated wood and metal products.

Does the hardware come with the gate?

No, the hardware is not included with the gate so that you may purchase the type of hardware that you prefer for your installation.

What type of hardware should be used to install a gate?

It is best to use galvanized steel or stainless steel hardware. You may choose the type of hardware that you prefer, but it is preferable to use "T" hinges because they support the weight of the gate better than with a normal hinge.

Regular Hinge

T-Hinge

What is the difference between the Standard Classic & Colonial models compared to the Premium Classic & Premium Colonial?

They are different models. Please refer to the specifications of each model on our website under Standard Classic & Colonial and Premium Classic & Premium Colonial.

What is a locking plate and how do I install it?

It is a rectangular piece of plastic with rounded corners. It must be screwed into the top rail from the inside of the post. This will provide a stronger connection to the post and will prevent the rail from sliding out.

LINE POST	CORNER POST	END POST

What should be done with the loose metal plate on the universal 28" post bracket?

Line up the holes on the plate with the holes from the bottom of the bracket and screw through both. This makes the post bracket much stronger to support the railing.

Where must the stair posts be installed?

They must be used only at the bottom of a stair section.

What type of post should be used between two consecutive stair sections?

You must use a stair post and pierce the holes on the other side to connect it to the second section.

Do the holes on the stair posts need to be enlarged?

They may need to be enlarged depending on the angle of your stairs (the steeper the angle, the larger the holes need to be). Widen the top hole towards the bottom and the bottom hole towards the top.

How do I install regular sections at an angle?

You may have to enlarge the holes in the post (line or corner post) in width to be able to insert the rails.

When the railing package includes one steel insert, should it go into the top rail or the bottom rail?

The metal insert goes into the bottom rail. It is also important to make sure that the opening of the steel insert faces downwards.

How do I attach a railing to a pre-existing post, pre-existing column or directly to a wall?

With the wall and column brackets (sold separately)
Note: For an installation at an angle, you may have to modify the bracket in function of the angle needed. Use a rotary tool to remove the excess plastic, and then use an exacto knife or a file for finishin

How must the stair/angle brackets be cut in order to create a proper angle for an installation?

The stair/angle brackets are made to allow customization of the angle required for a specific installation. They can be used to create angles on a deck surface or for stair section installations. These brackets may be installed on posts, columns and wall surfaces.
Tools required: Miter saw, measuring tape, and protective equipment.
For Stairs:
- When cutting the bracket, try to cut as close as possible to the line at the end of the bracket that has the screw holes.
- Place the brackets on the end of the sections rails so you can mark the angle that will need to be cut.
- Cut at the angle that you just marked.
For Angles:
- When cutting the bracket, try to cut as close as possible to the line at the end of the bracket that has the screw holes.
- 22.5° angles require a 4" x 4" post/column minimum (actual size: 3.75" x 3.75")
- 45° angles require a 4.5" x 4.5" post/column minimum (actual size: 4.5" x 4.5")
- If the post/column is too narrow, you must either widen the bottom part of your post/column or cut the brackets in a "V" angle.

In what angle do the posts/columns have to be installed on a deck that has 45° angles?

One of the posts/columns flat sides should be facing the corner of the deck.

How far down must we dig the holes for fence post installation?

The general dimension required is about 8" in diameter depending on the size of the post that will be installed and 36" to 48" in depth, depending on the area and the frost line of your location.

How far down must the post go into the hole for proper installation?

It will depend on the height and the model of the fence you wish to install. Please call our help line for assistance: 1-800-626-6105.

What weight can the columns support?

The columns must be spaced at a maximum of 72" center to center from each other. When properly installed with the mounting plates and properly spaced, they can support up to 500 pounds, each column being able to maintain a 3-foot span to each side.

How many column mounting plates do I need and how do I install them?

Two mounting plates are needed per column, one for the top and one for the bottom. Insert the mounting plates into the column, position the column, and screw both mounting plates into place.

Plastival Inc., warrants that as of day of purchase and for a period of twenty (20) years thereafter, Plastival Inc. PVC Railing & Fencing Systems will be free from defects in material and workmanship and, when subject to normal and proper use, is further warranted against manufacturing defects that result in peeling, flaking, blistering, cracking, breaking and/or corroding. Plastival Inc. PVC Railing & Fencing Systems are warranted against abnormal fading or discoloration (in excess of a Delta E of 10 Hunter units) of the visible (once installed) colored surfaces due to exposure to sunlight and climatic elements. This warranty is not transferable to a subsequent owner.

Exclusions
The warranty does not apply to: (1) defects not caused by Plastival Inc. for example, but not limited to, accidents, misuse, abuse, improper application or installation, work done improperly or contrary to Plastival Inc. standards or instructions, alteration, or lack of proper maintenance; (2) color differences due to secondary installations not done within the same year; (3) Plastival Inc. PVC Railing & Fencing Systems that have been painted or had the surface treated; (4) Plastival Inc. PVC Railing & Fencing Systems that have been subject to impact of foreign objects, hail, tornados, hurricanes or other violent storms, fire, or acts of God; (5) normal weathering of surface and adverse effects of air pollution; (6) Plastival Inc. PVC Railing & Fencing Systems including parts and components that were not manufactured by Plastival Inc.; (7) Plastival Inc. PVC Railing & Fencing Systems that have been sold or leased by the original purchaser. No representation or warranty, expressed or implied, made by any sales representatives or other agent or representative of Plastival Inc., which is not specifically set forth herein, shall be binding upon Plastival Inc. THE FORGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitations
By acceptance of this product, the purchaser agrees that Plastival Inc.'s entire liability and the purchaser's exclusive remedies for any breach or failure of any warranty shall be limited in all events to the repair or replacement, at Plastival Inc.'s option, of such section or part of the Plastival Inc. PVC Railing & Fencing Systems which shall be returned; transportation prepaid, to Plastival Inc. and which is determined by Plastival Inc. to be defective and subject to this warranty. Notice of claim of defect must be given in writing within thirty (30) days of the date of discovery or the date when reasonable discovery could have been expected. Notice must be mailed to Plastival Inc., 3055 Anderson, Terrebonne, Québec, J6Y 1W5 for Plastival Inc. PVC Railing & Fencing Systems in CANADA and notice must be mailed to Plastival Inc., 1685 Holmes Road, Elgin, Illinois, 60123 for Plastival Inc. PVC Railing & Fencing Systems in the USA. We hereby reserve the right to elect at our sole discretion to refund to the original purchaser a monetary amount rather than to repair or replace the Plastival Inc. PVC Railing & Fencing Systems. In the event of such an election, Plastival Inc.'s liability to refund shall be based up to either the prevailing cost in the original purchaser's geographic area at the time of refund or the original purchase price for the section or part of Plastival Inc. PVC Railing & Fencing Systems, whichever shall be less. Plastival Inc.'s maximum liability to refund shall be reduced by five (5) percent for each year after the date of original purchase. This warranty does not apply to the cost of installation or removal of any defective product or other cost of installation of any replacement product that may be furnished under the terms of this warranty.

WHETHER OR NOT CAUSED by Plastival Inc.'s NEGLIGENCE, Plastival Inc. SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES HOWEVER CAUSED. Plastival Inc.'s OBLIGATION TO REPAIR OR REPLACE THE PVC RAILING OR FENCE OR TO REFUND THE ORIGINAL PURCHASER SHALL BE THE ORIGINAL PURCHASER'S EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY OR FOR NEGLIGENCE. Plastival Inc. SHALL NOT HAVE ANY LIABILITY OF ANY KIND UNDER THIS WARRANTY UNLESS THE PURCHASER GIVES Plastival Inc. WRITTEN NOTICE OF IT’S CLAIM WITHIN THIRTY (30) DAYS AFTER THE DATE THE PURCHASER KNOWS OR SHOULD KNOW OF IT’S CLAIM AND FILES A SUITE AGAINST Plastival Inc., WITHIN ONE (1) YEAR THEREAFTER.

Plastival Inc. reserves the right to change specifications at any time without notice or obligation to change previous specifications of the product. Plastival Inc. and its employees are not qualified to approve, recommend or advise as to the suitability of this product for all possible end use applications. Your local code authority's office should be consulted in regard to the product’s appropriate uses and applications. Plastival Inc. PVC Railing & Fencing Systems is a registered trademark of Plastival Inc.

Claims in CANADA should be forwarded with this certificate and a photocopy of your original proof of purchase to:
Plastival Inc., 3055 Anderson, Terrebonne, Quebec, J6Y 1W5
Claims in the USA should be forwarded with this certificate and a photocopy of your original proof of purchase to:
Plastival Inc., 1685 Holmes Road, Elgin, Illinois, 6012